Shutdown problems with Audiophile 192 Soundcard RESOLVED

[ral-clan]

I'm having a very frustrating problem. About a week ago I started noticing that my Windows XP computer wasn't shutting down or going into standby mode properly. The computer hangs at the "Windows is shutting down" screen or "Windows is preparing to standby" screen and I have to shut it off manually (holding down the power button for five seconds). I've even left the machine overnight and it doesn't ever shut down.

I've narrowed it down to two things on my computer: the Microsoft "plug and play" service and my soundcard's drivers (M-Audio Delta Audiophile 192). If I disable one of these, or both, the computer shuts down properly (it will also shut down from Safe Mode). But if both are active at the same time then the computer won't shut down (just hangs). The strange thing is that these two things have been working together just fine for the past nine months, without a hitch.

I can't think of anything that changed in my system that would cause such a problem out of the blue.

I've tried almost everything I can think of to solve this, short of re-installing Windows XP from scratch (which I'd rather not do).

- removed and re-installed sound card drivers about four times (the latest drivers - these were drivers that worked find for the past 8 months).
- installed User Profile Hive Cleanup utility from MicroSoft.
- cleaned out all TEMP folder contents
- ran disk check and scan
- scanned system with AdAware, Spybot and AVG AntiVirus (in regular and safe mode)
- updated Windows to the lastest everything
- updated the computer's BIOS
- defragmented the drive
- checked the power management settings to see if they are proper
- changed value of WAITTOKILL service in registry
- removed and re-installed mouse driver (thinking that might be the cause)
- removed and re-installed Office 2000 (thinking that was the cause)
- used CClean to clean my registry

I can't do a rollback to a restore point because there aren't any restore points saved on my system.

I can't run this system without the sound-card, as the main function of the computer is for music recording and the sound-card is a pro grade card for music recording.

I'm at my wits end...I can't think of anything else to do. I really do not understand what could cause such a thing to happen all of a sudden after the system working just fine for so long.

My hardware specs are in my signature below.

Does anyone know of anything I can do?

[ral-clan]

- I've also tried removing any Delta processes from the Task Manager, this doesn't help. I actually have to disable the soundcard or uninstall the drivers, or disable MicroSoft's "Plug and Play" service to get the computer to shut down. No luck.

- Tried many combinations of BIOS power management settings, no luck.

[ral-clan]

Problem solved (thanks to M-Audio Canada tech support for the immediate response).

This is the procedure I followed (the only catch was that I had to find the older driver in a different location than at the link provided below - that link leads to the latest driver).

Please test the 5.10.00.5057v3 driver and let us know if you're still having the same result.

Clean Installation procedure:

· Remove ALL Delta entries in "add or remove programs".
· Clean the temp directory:
START > RUN > type: %temp% > SELECT ALL [CTRL + A] > HOLD SHIFT AND HIT DELETE

· Go to C:\WINDOWS\system32. Search for Delta and delete*.
1. DeltaII
2. deltaIIASIO.dll
3. deltaIIColn.dll
4. DeltaCpl
5. Deltapnl.dll
6. DeltaIITray
7. DeltaII
8. deltapnl
9. deltaasio.dll
10. delta
11. Everything related to M-Audio Delta

*Before deleting files in System32, you must right-click on the system tray Delta icon and select exit.

· Shut down.
· Remove the PCI card from the motherboard.
· Reboot.
· Only install the 5.10.00.5057v3 driver version.

http://www.m-audio.com/index.php?do=support.drivers&f=930

· Shut down the computer.
· Insert the PCI card on another PCI location.
· Reboot.
· Follow these Installation Wizard instructions.

1. No, not this time; next.
2. Install from a list or specific locations; next.
3. Do not search, I will choose the driver to install; next.
4. Select the M-Audio Delta driver; next; Finish

It might be the older driver that fixed my problem, or the fact that this time 'round I physicially pulled the card when re-installing the driver. Either way, it worked, so even though it is an older driver I'm not going to update it unless I absolutely have to (if it ain't broke, don't fix it).

[gordonsteel]

http://forums.m-audio.com/showthread.php?t=7166