Audiophile 2496 sound problem - Vista 32bit (No SP1)

[tnavelerri]

Hi,

I'm having trouble with my audiophile 2496. I'm running vista ultimate 32-bit, and I don't have the service pack installed. The driver for this is meant to work fine, and it does for the most part, but then after several hours the sound will cut out and I have to restart the computer to get it back. I've tried to figure out what's causing it, and ways of replicating it, and I've been unsuccessful so far. It seems like the sound card "gets stuck" sometimes trying to play something. When i leave the computer and come back and try to play an mp3, it wont work, same with videos. Or sometimes if I leave a playlist going, the sound will cut out in between tracks before the playlist is finished. It never cuts out during playback, although it occasionally makes a strange glitch sound as if it were choking. Normally I'd blame that on low ram, or an exhausted cpu, but I have plenty of headroom on this computer.

When the sound has cut out, I've noticed it's not possible to change the sample rate in the m-audio control panel. But I can change the buffer size. When the sound card is in use you can't change the sample rate either, so the computer seems to think the sound card is still in use when the sound cuts out. I can't narrow it down to software though, because it happens to itunes, windows media player classic, ableton, and even my browsers when watching youtube etc.

I followed the installation procedure precisely, I only installed the card after installing the drivers first, etc. I've tried with both the drivers on the cd and the latest drivers. I followed the procedure for upgrading/changing drivers correctly too. I've been browsing the forums for a while, and searching elsewhere and I haven't found anything helpful so far.

This is kind of disappointing, I installed vista 32-bit on this new computer instead of 64-bit just for the driver support, and it still doesn't work! I'd appreciate any help or suggestions (perhaps there's a way to restart asio without restarting the computer?).

Here are my specs if you need them:
Windows Vista Ultimate, 32-bit
Asus z7s mobo
2xIntel Xeon Quad-Core 5405 2.0Ghz
4GB fb-dimm ram
2x750GB samsung hdd
Nvidia 8800GS

Thanks!

[JA]

When you leave the computer, is it going into sleep or hibernate mode? When you leave a playlist playing, does the screen saver come on?

Check to see the Audiophile is sharing an IRQ with any other devices. Press Start-R to open the run dialog box; type "msinfo32" and click OK. Click Hardware Resources, then IRQ's to see all devices on your system.

[tnavelerri]

The computer doesn't go into sleep or hibernate. The monitors power off, but thats all. The screensaver does come on, but never seems to cause a problem with the sound card. I've experience sound cutting out when Im at the computer aswell, so I know its not to do with power or screen saving settings. I had also checked for hardware conflicts before posting, there's none.

One thing I figured out is that I don't need to restart, I can log off and on again and it will work. This is good enough for the moment I guess. I suspect there must be some software causing the issue, but since this is a new computer I have no idea what could be causing it, there's no unusual software here, same software I use on all my computers. Perhaps the new drivers will fix it, I'm not sure.

Are there any debugging tools that m-audio provides?

[JA]

Unfortunately there are no debugging tools available. You may try going into MSCONFIG and disabling all startup items, and possibly any non Microsoft Services that aren't essential to see if one of those is interfering.

Have you tried disabling your on board sound card or Network controller? Have you tested the Delta card in a different PCI slot?

[Mono Haywire]

I'm having the same exact problem... Here are my specs:

Windows Vista Home Premium, 32-bit
DFI Infinity P965-S motherboard
Intel Core2 Duo 2.2 GHz
4GB DDR2 RAM
500GB Seagate Barracuda HDD
NVidia 8600GT-S

[Mono Haywire]

Oh, man! I think I just solved this!

When this happens, go into the mixer and turn the volume up on "spdif rtn", and link your output source to the mixer!

[Mono Haywire]

I was wrong. That didn't solve it. :cool:

[JA]

Mono, Do you also have the Audiophile 24/96? How often does the sound cut out? Does it happen while playing? Have you tried disabling your built-in sound card?

[Mono Haywire]

Mono, Do you also have the Audiophile 24/96? How often does the sound cut out? Does it happen while playing? Have you tried disabling your built-in sound card?

Yes, I have the 24/96. It does it at least once a day. No, it doesn't ever happen while a song is already playing. Yes, there is no built-in sound card.

[JA]

Does your computer go into sleep or hibernate mode?

[Mono Haywire]

Does your computer go into sleep or hibernate mode?

Nope.


:(

[JA]

I'd suggest checking out our guide for IRQ Troubleshooting (http://www.m-audio.com/index.php?do=support.faq&ID=80d7b56e35ea51e73104295aec1f755b); something on your system is interrupting the Delta driver.