I am currently with m-audio's tech support, but time is limited.
I only have til a July 18th to get this resolved. I can't exchange it
This is my first Midi Controller, so my knowledge is limited on this
I don't know if the problem is more enigma or more driver's or
something else on my system, but the problem does not just show in enigma.
If u can help me troubleshoot, then please, help away.
Here is the conversation with tech support:
"I installed everything as it said for my brand new Axiom 25. The CD
and the "update"
Yet, it does not pop up or show in enigma as connected. It doesnt show
up in fruity loops.
It doesnt even show in the Midi-OX as an option to even test.
It's like nothing has been installed.
I have uninstalled it, including my SP 3 for windows, reinstalled and
still not recognized.
It does however when I plug it in give me the bubbles in the bottom
right that say "new hardware, axiom 25" & "installed and ready to use"
yet none of those programs are even giving me it as an option
To be more specific, in enigma for example, it does not show my axiom
is hooked up, therefore will not let upload to the axiom nor does it
have the blank for it.
Maybe I'm just missing something basic in setting this up.
Product:Axiom 25 Problem Area: Not Recognized
Driver Version:` CPU Speed: Pentium R 3.00ghz
Platform: Windows XP Home SP 2 RAM: 2GB
System Type: Desktop"
Do you have other usb devices connected to the computer? Please make
sure that you are connecting the Axiom straight into the computer and
not using a usb hub.
Please copy and paste a list of your IRQ settings into your response.
PLEASE do not send attachments.
START > RUN > type: msinfo32 > OK > HARDWARE RESOURCES > IRQs
EDIT > COPY > paste it into the body of your response.
This will help us in further troubleshooting your issue."
Here's my reply:
"IRQ 0 System timer OK
IRQ 4 Communications Port (COM1) OK
IRQ 8 System CMOS/real time clock OK
IRQ 9 Microsoft ACPI-Compliant System OK
IRQ 10 Intel(R) 82801FB/FBM SMBus Controller - 266A OK
IRQ 13 Numeric data processor OK
IRQ 14 Primary IDE Channel OK
IRQ 16 Intel(R) 82915G/GV/910GL Express Chipset Family OK
IRQ 16 Microsoft UAA Bus Driver for High Definition Audio OK
IRQ 16 Intel(R) 82801FB/FBM PCI Express Root Port - 2660 OK
IRQ 17 Intel(R) 82801FB/FBM PCI Express Root Port - 2662 OK
IRQ 18 Intel(R) 82801FB/FBM USB Universal Host Controller - 265A OK
IRQ 18 M-Audio Delta AP192 OK
IRQ 20 Intel(R) PRO/100 VE Network Connection OK
IRQ 20 Intel(R) 82801FB Ultra ATA Storage Controllers - 2651 OK
IRQ 21 Intel(R) 82801FB/FBM USB Universal Host Controller - 2658 OK
IRQ 21 Intel(R) 82801FB/FBM USB2 Enhanced Host Controller - 265C OK
IRQ 22 Intel(R) 82801FB/FBM USB Universal Host Controller - 2659 OK
IRQ 23 Intel(R) 82801FB/FBM USB Universal Host Controller - 265B OK
I do not own a USB hub. i have 6 usb ports, 2 in the front and 4 in
I have tried both in the front and one or two in the back.
My pc bleeps and says "new hardware found, axiom 25" etc, but it
doesnt show it in enigma, fruity loops, or in midi ox(to test it).
It does show my other sound device/card, the Delta AP192."