Projectmix blank screen
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Thread: Projectmix blank screen

  1. #1

    Default Projectmix blank screen

    For at least the last year, I've had periodic issues with; upon powering the Projectmix, the screen lights up, but remains blank, the faders don't move, and my DAW won't recognize it as a control surface. Other times, it would power fine. And still ther times, it would be blank as described above, and if I left it on for 10-15 minutes, the screen would finally display, the faders would reset, and I could then launch my DAW and it would recognize it as usual.

    In the last few weeks, it's simply been blank as described above, and no matter how long I let it sit, it never "comes to life".

    I see another thread was started about the blank screen issue, but was closed... Was there ever a resolve?

    Windows XP
    Cubase 4

    Any help would be appreciated.
    M-Audio ProjectMix I/O
    M-Audio DSM2 monitors
    M-Audio Axiom 61
    Cubase 4, Waves Mercury Bundle, All the Amplitube VST's, BFD 2
    Rodes K2
    Various Fender Guitars

  2. #2
    Join Date
    Sep 2008
    Location
    Canada
    Posts
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    Default

    With the computer and PMIO powered off, disconnect the Firewire cable and see if the screen lights up properly.

    Joel

  3. #3

    Default

    Quote Originally Posted by joelg View Post
    With the computer and PMIO powered off, disconnect the Firewire cable and see if the screen lights up properly.

    Joel
    Tried that, responds the same. Blank screen. No fader response.
    M-Audio ProjectMix I/O
    M-Audio DSM2 monitors
    M-Audio Axiom 61
    Cubase 4, Waves Mercury Bundle, All the Amplitube VST's, BFD 2
    Rodes K2
    Various Fender Guitars

  4. #4
    Join Date
    Sep 2008
    Location
    Canada
    Posts
    3,499

  5. #5

    Default

    Do I send it to M-Audio, or what? It seems this once friendly company has made it impossible to contact them without pinching you for some money. I just want to know where to send it, and how much it's going to cost to fix their flaky unit... Am I expected to pay for that info too?
    M-Audio ProjectMix I/O
    M-Audio DSM2 monitors
    M-Audio Axiom 61
    Cubase 4, Waves Mercury Bundle, All the Amplitube VST's, BFD 2
    Rodes K2
    Various Fender Guitars

  6. #6
    Join Date
    Sep 2008
    Location
    Canada
    Posts
    3,499

    Default

    Try contacting repairs@m-audio.com. I'm not sure how backed up they are at the moment, but it can be up to a week before you'll get a response.

    Joel

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