Windows XP Cannot Install This Hardware

[wtnind]

Hi,

I went through the process outlined in the quickstart guides for installing my new Audiophile 192 PCI board. After installing the drivers and attaching the card (while pc is off) I get the detected new hardware wizard as per the instructions except that instead of displaying:

"M-Audio Delta" it displays the generic name "Multimedia Audio Controller"

It then fails to find an appropriate driver, I've tried manually selected the M-Audio 192 card through the option 'Don't search, I will choose a driver to install' but when I do that the device lists an error code 10 unable to start in the device manager.

I have tried using both the drivers on the CD, the ones on the website for WindowsXP SP2 and even in desperation the SP3 ones but nothing has worked.

I have tried switching which PCI port its plugged into and also disabling 'Assign an IRQ to Video Card' option (since I read about some conflict of IRQ ports?)

When I run 'C:\Program Files\Common Files\Microsoft Shared\MSInfo\msinfo32.exe' to check for IRQ conflicts everything is marked ok:


Resource Device Status
IRQ 9 Microsoft ACPI-Compliant System OK
IRQ 9 AXOJBP57 IDE Controller OK
IRQ 27 VIA PCI to PCI Bridge Controller OK
IRQ 24 NVIDIA GeForce 8500 GT OK
IRQ 31 VIA PCI to PCI Bridge Controller OK
IRQ 28 JMicron JMB36X Controller OK
IRQ 21 VIA Serial ATA Controller - 5337 OK
IRQ 21 VIA Rev 5 or later USB Universal Host Controller OK
IRQ 21 VIA USB Enhanced Host Controller OK
IRQ 14 Primary IDE Channel OK
IRQ 15 Secondary IDE Channel OK
IRQ 20 VIA Rev 5 or later USB Universal Host Controller OK
IRQ 20 Realtek RTL8169/8110 Family Gigabit Ethernet NIC OK
IRQ 22 VIA Rev 5 or later USB Universal Host Controller OK
IRQ 23 VIA Rev 5 or later USB Universal Host Controller OK
IRQ 5 Multimedia Audio Controller OK
IRQ 0 High precision event timer OK
IRQ 8 High precision event timer OK
IRQ 13 Numeric data processor OK
IRQ 6 Standard floppy disk controller OK
IRQ 4 Communications Port (COM1) OK
IRQ 1 Standard 101/102-Key or Microsoft Natural PS/2 Keyboard OK
IRQ 17 Microsoft UAA Bus Driver for High Definition Audio OK

The Hardware Resources->Conflicts/Sharing dialog brings up:
[Conflicts/Sharing]

Resource Device
I/O Port 0x00000000-0x00000CF7 PCI bus
I/O Port 0x00000000-0x00000CF7 Direct memory access controller
I/O Port 0x00000000-0x00000CF7 PCI bus

IRQ 20 VIA Rev 5 or later USB Universal Host Controller
IRQ 20 Realtek RTL8169/8110 Family Gigabit Ethernet NIC

I/O Port 0x000003C0-0x000003DF VIA PCI to PCI Bridge Controller
I/O Port 0x000003C0-0x000003DF NVIDIA GeForce 8500 GT

IRQ 21 VIA Serial ATA Controller - 5337
IRQ 21 VIA Rev 5 or later USB Universal Host Controller
IRQ 21 VIA USB Enhanced Host Controller

Memory Address 0xDA000000-0xDDFFFFFF VIA PCI to PCI Bridge Controller
Memory Address 0xDA000000-0xDDFFFFFF NVIDIA GeForce 8500 GT

IRQ 9 Microsoft ACPI-Compliant System
IRQ 9 AXOJBP57 IDE Controller

Memory Address 0xFE800000-0xFE8003FF High precision event timer
Memory Address 0xFE800000-0xFE8003FF System board

Memory Address 0xC0000000-0xFEBFFFFF PCI bus
Memory Address 0xC0000000-0xFEBFFFFF VIA PCI to PCI Bridge Controller
Memory Address 0xC0000000-0xFEBFFFFF NVIDIA GeForce 8500 GT

Memory Address 0xA0000-0xBFFFF PCI bus
Memory Address 0xA0000-0xBFFFF VIA PCI to PCI Bridge Controller
Memory Address 0xA0000-0xBFFFF NVIDIA GeForce 8500 GT
Memory Address 0xA0000-0xBFFFF PCI bus

I/O Port 0x000003B0-0x000003BB VIA PCI to PCI Bridge Controller
I/O Port 0x000003B0-0x000003BB NVIDIA GeForce 8500 GT

I/O Port 0x00000D00-0x0000FFFF PCI bus
I/O Port 0x00000D00-0x0000FFFF PCI bus


Any help would be much appreciated!

[JA]

Can you try disabling your on-board sound card and Ethernet controller and see if the computer can identify the card as an M-Audio Delta? Have you tried all PCI slots?

If the computer is only identifying the card as Multimedia Audio Controller, it could be a problem with the Delta card. Can you try installing the card in a different computer?

[wtnind]

I tried disabling the onboard ethernet and sound card neither of which changed anything.

When I put the card into my ubuntu machine (PC2) I was able to detect it as an ICE1724 card through ALSA. I wasn't able to get it to record anything though, but I'm very new to linux and cant get many things to work under it.

I then reformatted my ubuntu machine (PC2) and installed windows xp pro onto it, I get the same message as on my primary machine (PC1) as I outlined above. That makes me think its the card either that or the motherboards are too similar (both were relatively cheap, have only 2 PCI ports and report using the Pheonix - Award BIOS v 6 when I run dxdiag)

[JA]

How long have you had the card? Can you exchange with the retailer or have them test in one of their computers?

[Peter]

Hello,

I have exactly the same problem.
"Code 10" in device manager.

I've tried everything (re-install, other motherboard, new drivers, etc).

I would like to know what I can do to fix this problem.

[JA]

Originally Posted by Peter

Hello,

I have exactly the same problem.
"Code 10" in device manager.

I've tried everything (re-install, other motherboard, new drivers, etc).

I would like to know what I can do to fix this problem.

What OS and driver version are you running? Is the system identifying the card as M-Audio Delta or Multimedia audio controller? Does "other motherboard" mean a different computer? Have you tried different slots on the mother board?

Which Delta card do you have? How long have you had it? Was it working previously?

[Peter]

OS is Vista (without SP1)
Driver version is Delta_V32_5.10.00.5069v3
First was my system identifying the soundcard as Multimedia audio controller.
After manual installation of de drivers, my system says "M-audio Delta Audiophile".
Other motherboard is not another computer. Only the motherboard has changed because I thought that it was a compatibility problem between soundcard and bios or something like that.
I've tried both slots (after removing the card I've removed the driver, restarted the computer and re-installed the driver).
My card is a Audiophile 2496.
The card I aproximately 2 years old.
It was working OK with in another machine (with Windows XP).

[JA]

If it was working in another machine, it sounds like an issue or conflict with the new one. Do you have all the BIOS and chipset updates for the motherboard? Can you check to see what IRQ the Delta card is assigned by going to Start>Run>msinfo32>hardware resources>IRQ's; are any other devices assigned the same IRQ #? Can you try disabling your built-in sound card and Ethernet/Wireless controllers to see if the drivers will successfully load/start?

[Peter]

I think I've installed all BIOS and chipset updates.
Built in card is disabled and I've also tried to disable ethernetcontroller.
There is no IRQ assigned. Is this the problem?
Msinfo32 gives the following information (sorry, it's dutch)

Systeeminformatierapport is geschreven op: 08/18/08 22:59:03
Systeemnaam: KLERKSERVER
[IRQ's]

Bron Apparaat Status
IRQ 80 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 81 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 82 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 83 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 84 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 85 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 86 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 87 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 88 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 89 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 90 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 91 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 92 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 93 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 94 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 95 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 96 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 97 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 98 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 99 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 100 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 101 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 102 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 103 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 104 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 105 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 106 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 107 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 108 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 109 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 110 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 111 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 112 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 113 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 114 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 115 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 116 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 117 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 118 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 119 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 120 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 121 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 122 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 123 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 124 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 125 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 126 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 127 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 128 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 129 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 130 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 131 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 132 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 133 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 134 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 135 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 136 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 137 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 138 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 139 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 140 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 141 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 142 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 143 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 144 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 145 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 146 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 147 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 148 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 149 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 150 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 151 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 152 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 153 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 154 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 155 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 156 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 157 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 158 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 159 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 160 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 161 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 162 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 163 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 164 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 165 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 166 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 167 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 168 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 169 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 170 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 171 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 172 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 173 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 174 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 175 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 176 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 177 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 178 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 179 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 180 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 181 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 182 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 183 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 184 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 185 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 186 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 187 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 188 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 189 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 190 Systeem dat voldoet aan Microsoft ACPI OK
IRQ 0 Gebeurtenistimer met hoge precisie OK
IRQ 8 Gebeurtenistimer met hoge precisie OK
IRQ 13 Numerieke-gegevensprocessor OK
IRQ 7 NVIDIA nForce PCI System Management OK
IRQ 22 Standard OpenHCD USB Host-controller OK
IRQ 21 Standaard Enhanced PCI naar USB-hostcontroller OK
IRQ 21 NVIDIA GeForce 7100 / NVIDIA nForce 630i OK
IRQ 14 IDE-kanaal OK
IRQ 15 IDE-kanaal OK
IRQ 16 Realtek 8180 Extensible 802.11b-draadloos apparaat #3 OK
IRQ 4294967294 PCI standard PCI-to-PCI bridge OK
IRQ 4294967293 PCI standard PCI-to-PCI bridge OK
IRQ 4294967292 PCI standard PCI-to-PCI bridge OK
IRQ 20 Standaard Dual Channel PCI IDE Controller OK
IRQ 4294967291 NVIDIA nForce Networking Controller OK

[J6771621]

I ran into the same problem, except it was on the same machine. After I installed my geforce 260 gtx video card the sound ceased to work. It only came up as a multimedia audio controller and it cannot find the drivers. I have done everything I can think of, using different PCI slots, installing different drivers, giving it its own IRQ below 16, and finally turned to tech support awaiting a reply. Nothing I can think of works I would really like to know how to fix this.